A Decision Support Model for Measuring Technological Progress and Productivity Growth: The Case of Commercial Banks in Vietnam

The interactive relationship between the banking system and enterprise makes up role that affects a national economy. Significantly, technology has become tighter over past few decades. An assessment of bank performance is critical for understanding their position provides valuable information to practitioners. In this paper, we assess top 18 commercial banks in Vietnam during 2015–2019. utilizes two data envelopment analysis (DEA) models while involving banks’ six dimensions, including assets, deposits, operating expenses, liabilities as inputs, treating loans net income outputs. Using Malmquist measurement, total productivity growth indexes are obtained, which decomposed into technical technological evolutions. Window used compute efficiencies every single year From results Malmquist, most found decrease from 2015 2019, wherein both declined. indicates B6-SHBank, B1-Vietinbank, B18-PetrolimexGroup efficient 2015–2019, interim, B16-BaoVietBank, B11-NationalCitizen, B13-VietnamMaritime ranked on bottom line. managerial implications research help reflect comprehensive insights Vietnamese offer strategic guideline decision-makers toward sustainable development industry.